Terms

These terms are between you and the sole trader who runs TransferKite, whose name and address are on our contact page, and they apply when you use TransferKite. You can reach us at hello@transferkite.com.

You need to be at least 18 to use TransferKite.

Your files stay yours

You keep every right to what you send. You give us permission to store, copy and deliver your files to the people you choose, on paid plans to keep them for a while after a transfer expires so they can be recovered, and to keep a copy that one of your recipients recovers into their own account. That's the whole licence. A recovered copy is managed by the recipient who recovered it, so deleting your transfer doesn't delete their copy, but it doesn't give them your copyright either.

We don't use your files to develop or improve anything. We never use them to train AI, ours or anyone else's, and never sell them. They go only to the people you send them to, to the companies that store them for us, and to anyone the law makes us give them to. Anyone who has a transfer's link can download it, unless you've set a password, so share links with care. Deleting a transfer can't take back files that were already downloaded. If your files include other people's personal information, make sure you're allowed to share it. We don't look inside your files unless someone reports a transfer, the law requires it, or you ask us to help with one.

Asking for files

Whatever your plan, you can ask someone for files with a transfer request. You're responsible for the requests you send and the files you receive through them, just as you are for the transfers you send. Only ask people who expect to hear from you, and if you ask for other people's personal information, make sure you're allowed to collect it. The files they send become a transfer in your account, in your storage and under your plan, and these terms apply to it like any transfer you send.

The person you ask doesn't need an account. By sending files to a request, they agree to the rules in What you can't send below and confirm they have the right to share what they send, just as account holders do, and we may remove what they send if it breaks those rules. They keep every right to their files, and give us permission to store them and deliver them to you.

What you can't send

• Anything illegal, or anything you don't have the right to share.
• Child sexual abuse material, terrorist content, or intimate images of someone shared without their consent.
• Malware, or files meant to harm someone's device.
• Spam, or transfers or requests sent to people who didn't expect them.

To report a transfer, write to abuse@transferkite.com with its link and what's wrong with it. Please don't send us copies of illegal material. If it's about copyright, say which work it copies and that you own it or act for the owner. We'll look at it promptly, remove anything we find illegal, and report child sexual abuse material to the authorities. We may remove transfers or close accounts that break these rules. If we act on a report about you, we'll tell you why unless the law or someone's safety stops us. If you think we got a decision wrong, whether you sent the transfer or reported it, write to the same address and we'll look again and tell you what we decided.

Who sells you a plan

If you subscribe from the UK, the US, Canada, Australia, New Zealand, Switzerland, Japan, Singapore and South Africa, you buy your plan from us. Anywhere else, or if we can't tell where you are, Onelink, a Stripe company, sells it to you. Onelink's own terms cover that sale: it charges any tax, sends your receipts, and handles payment questions and refunds. Checkout and your receipt show which of us sold you your plan. Everything else in these terms still applies between you and us. In a few countries Onelink can't sell, so paid plans aren't available there.

Plans and payments

Paid plans renew at the end of each billing period, at the price shown when you subscribed, until you cancel. You can cancel any time from your account, and you keep your plan until the end of the period you've paid for.

Prices are on the pricing page, in your local currency where we have one. They include any tax, except in US and Canadian dollars, where tax is added at checkout where it applies. Where we don't have your currency you pay in pounds, and your bank or Stripe may convert them.

If we change a plan's price, we'll email you at least 30 days before it applies to you, and you can cancel before then. If a payment fails, Stripe tries again for a while; if it still can't take it, your plan ends.

Changing your mind

If you bought your plan from us as a consumer, you can cancel within 14 days of starting a subscription and we'll refund you in full, even if you've already used it. We'll refund you within 14 days of hearing from you, to the way you paid, with no fee. To cancel, write to hello@transferkite.com or to the address on our contact page. Any clear message is enough, or you can copy this form:

To TransferKite, hello@transferkite.com: I cancel my contract for the supply of the following service: TransferKite [plan]. Ordered on [date]. Name: [your name]. Address: [your address]. Signature (only on paper). Date.

If Onelink sold you your plan, ask Onelink for refunds; its terms set out your rights. Apart from this, we don't refund part of a billing period when you cancel, but that doesn't affect your rights if something goes wrong on our side.

When a plan ends

If your plan ends and you're using more than the Free plan allows, your account becomes read-only: downloads and deleting still work, but you can't upload or send until you're back within the limits. We won't delete anything because of this, though transfers still expire as usual.

If we ever stop offering a paid plan or close TransferKite, we'll tell you well in advance and refund the part of any period you've paid us for but can't use. If Onelink sold you the plan, it handles that refund.

Expiry and deletion

A transfer stops working on the expiry date you choose, within your plan's limits, or when you delete it. If it was sent on Creator or Pro, it's first kept for a recovery window that depends on that plan and the transfer's total size:

• Creator: 30 days under 256 MB, 7 days under 1 GB, and 3 days for anything bigger.
• Pro: a year under 256 MB, 90 days under 1 GB, 30 days under 3 GB, 7 days up to 10 GB, and 3 days for anything bigger.

During that window, you or a recipient you named can recover the transfer into your own account, if it fits your plan. A recipient's recovered copy gets a new link and no password. After the window, the files are queued for deletion, unless another transfer still uses them. Keep your own copies; TransferKite is for sending, not for backups.

You can stop using TransferKite whenever you like. To close your account, cancel any plan and write to hello@transferkite.com.

Things we can't promise

We work hard to keep TransferKite running, but we can't promise it will always be available or free of mistakes. We will provide it with reasonable care and skill and as we describe it. If you're a consumer and we don't, you can ask us to put it right, or get some or all of your money back, as the law provides. We're responsible for losses our mistakes cause that we could reasonably have foreseen, but not for losses we couldn't have foreseen.

Nothing in these terms limits anything the law doesn't let us limit, such as responsibility for death or personal injury caused by negligence, for fraud, or your rights as a consumer or under data protection law. If you use TransferKite for a business, we aren't responsible for lost profits, lost business or indirect losses, and our total responsibility to you is limited to what you've paid us in the last twelve months, or £100 if that's more.

Changes and the law

We may change these terms when the law changes, when we change what TransferKite does, for security, or to make them clearer. If a change matters, we'll email you at least 30 days before it takes effect, unless the law or an urgent security problem needs it sooner. If a change leaves you worse off and you don't want to carry on, you can cancel before then and we'll refund the part of any period you've paid us for but won't use.

These terms are governed by the law of England and Wales. If you're a consumer, you can bring a claim in the courts where you live, and you keep the consumer protections of the country you live in. If you use TransferKite for a business, the courts of England and Wales decide any dispute.

Questions? Write to hello@transferkite.com.